FAQs

  • All
  • General
  • Payment
  • Sale Terms
  • Shipping & Returns

We charge for shipping as per vendor’s. Our Vendor’s have to charge it to cover minimum expenses.

Our vendors usually process all orders within 48 hrs of placing order.

It is on its way. To check the latest status, please check the order details in the “My accounts page. There is a tracking link available. We also send you an “Order Shipped” email which also happens to contain a tracking link. If you don’t find it and are really anxious, do send us an email at logistcs@shodrobe.com and we’ll let you know where your order is.

Transit and delivery time may vary depending on your location. Your expected delivery date will be marked in the order confirmation email and in the order details in the “My Orders” section.

Once your order has shipped, you will receive an email confirmation with your shipping and tracking details. You will also be able to track your order by accessing your shodrobe account, under order history page. For more details, contact shodrobe logistics at logistcs@shodrobe.com.

All items are insured against theft and accidental damage while in transit from Shodrobe to the delivery address. Once your items have been delivered, they are no longer covered by Shodorbe insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery and we request you to notify Shodrobe logistics at logistics@shodrobe.com, if you have refused a package.

Yes, you can get your order gift-wrapped. Just select the gift wrap option before you place an order.

You can select your packaging options at checkout, and choose our gift-wrapping option, or else it ships in premium Vendor’s packaging.

It is mandatory for us to put the invoice with the amount clearly written on the packet before it leaves warehouse. It is as per our government regulations.

Yes, you have to sign the package before the delivery person hands over the package to you. Please note Shodrobe is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address if you ask the delivery person to leave the package without signature.

We are really sorry! Please email us or call us immediately and we will help you out.

  1. No other offer/coupon or cash back will be applicable along with this offer.
  2. Free shipping is applicable only on orders where vendor mention.
  3. We offer a 30 day return policy, however returned products should be unsoiled and all tags need to be intact.
  4. Terms of this offer is subject to change without prior notice.
  5. *Max discount applicable on any product is up to 20% on the MRP.

We accept VISA, MasterCard, Maestro American Express, JCB, Discover and Diners Club and obviously CASH on DELIVERY.

No, we do not! All the information is passed to the banks through secure connections.

You can pay by credit/debit card, net banking, wallets or cash on delivery.

Yes, you can use our gateway to pay by credit card used in another country while placing your order at checkout.

We do not need your billing address but the card issuing banks do. They need this information to fight credit-card fraud. So please do your bit to help and provide us this information and we’ll pass it on to the banks.

Firstly, please note that this is a rare occurrence. But in case it happens, you’ll receive an email confirming the order but if in case you do not receive order confirmation e-mail please get in touch with the respective bank that issued the card to resolve the issue quickly.

Yes they are. We are PCI compliant and use military grade encryption to communicate your information with the banks, which means your details are absolutely safe!

Yes!

Yes, we accept cash on delivery; it means that you can pay for your product once it gets delivered. We have partnered with delivery associates to collect cash and deliver all your products on time, you have to handle the cash to the delivery person before he gives you the product.

Yes, we offer free delivery on orders if vendor allows it

Please check the terms and conditions of the coupon. In general, if you are buying a discounted product, we don’t honor coupons on those.

You might want to check the terms and conditions of the coupon and the offer.

You can apply ANY coupons that you might have ONLY while placing the order. We don’t give any discount at the time of delivery.

Coupon can be applied in the checkout page. Just click on “Have a coupon?” link and apply the coupon.

Please follow the instructions in the cancellation email. You need to send the products in original packing with the invoice or order details. If you paid thru COD please provide your back account details asap. our vendor do NOT process any refunds in form of cheque or demand draft. For your refund to be processed the product should be in unwashed, unworn and unused condition with all the tags and labels intact.

No you cannot. You can only use a coupon or an offer at a time.

Your money will be credited within 3-7 working days from the time when our vendor receive the returned product in his warehouse.

We will refund prepaid orders to the source of the payment. In case of COD all refunds will be made through NEFT. We do not process refunds in the form of bank cheque or demand draft.

This would happen either because your product has not reached to vendor’s warehouse or your bank account details were incorrect. In either scenario please contact us on support@shodrobe.com immediately. We completely understand your anxiousness and we want you to transact with us again, so we will do our best in ensuring your money reaches you.

Our Vendor don’t process refunds in form of cheque or DD. Please provide a friends or family members bank account for us to process the refund.

For return address, please refer the email notification or ask vendor directly

Since our vendor pass on additional benefits to you during sale to our customers it becomes highly uneconomical for us to entertain returns. If there is a problem with the size or manufacturing defect our vendor will be happy to replace provided a replacement is available under vendor replacement policy.

If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back 3-7 days after we receive back the canceled products at Vendor’s warehouse.

For your convenience our vendors give a free pickup facility in most locations. Call or chat with vendor to check if it is available in your location.

No, but you can return your order if vendor accepts under his return policy and place a new one.

Vendor usually process your refund once the product reaches. In case pick up is taking a lot of time you can always ship it back to Vendor using a traceable courier or speedpost. Vendor will pay you for the shipping.

We usually process your refund once the product reaches our warehouse. In case pick up is taking a lot of time you can always ship it back to us using a traceable courier or speedpost with admin approval. We’ll pay you for the shipping.

Go to “My Orders”, find your order and cancel it. Else call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you. Please note we can accept cancellation requests only within 08 days of delivery of the product. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Yes you can please go ahead and email us or call us and we will help you. As per return & refund policy your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Our MRP includes all charges & taxes. In case you are charged any other charges over and above the invoice value please contact us immediately and we will rectify it.

Please check your email you will receive an order confirmation email if your order is confirmed. You can also check your order status in “My Orders” by signing in with your email address. In the case of rejection of order please contact specific vendor or write us on support@shodrobe.com

There is no minimum purchase criteria

Image quality and color can vary depending on screen resolution and colors. We advise you before making any purchases have conversation with vendor directly,  If you don’t like what you’ve received we will take it back, with vendor permission. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact with vendor approval.

It is not necessary to have an account on SHODROBE, although we advise you to create an account before you make any purchase. It will help us to send you promotional vouchers and gifts on occasions. We don’t share your personal details with anyone, we promise!

This rarely happens. But, please call specific vendor immediately and inform us on support@shodrobe.com we will provide you necessary updates , with confirmation from vendor we will accelerate the returns and provide you replacement or refund

Please contact customer care at support@shodrobe.com. Our Support team is there to assist.

Please subscribe to our online mailing list to receive notifications on our latest updates and news. If you are interested in a particular service or specific Products that is not in stock. Please write an email to us at info@shodrobe.com or directly contact with vendor

Our vendors guarantee that every item we sell is 100% authentic. Promise!

Please check the terms and conditions of the coupon. In general, if you are buying a discounted product, we don’t honor coupons on those.

You might want to check the terms and conditions of the coupon and the offer.

You can apply ANY coupons that you might have ONLY while placing the order. We don’t give any discount at the time of delivery.

Coupon can be applied in the checkout page. Just click on “Have a coupon?” link and apply the coupon.

Please follow the instructions in the cancellation email. You need to send the products in original packing with the invoice or order details. If you paid thru COD please provide your back account details asap. our vendor do NOT process any refunds in form of cheque or demand draft. For your refund to be processed the product should be in unwashed, unworn and unused condition with all the tags and labels intact.

No you cannot. You can only use a coupon or an offer at a time.

Your money will be credited within 3-7 working days from the time when our vendor receive the returned product in his warehouse.

We will refund prepaid orders to the source of the payment. In case of COD all refunds will be made through NEFT. We do not process refunds in the form of bank cheque or demand draft.

This would happen either because your product has not reached to vendor’s warehouse or your bank account details were incorrect. In either scenario please contact us on support@shodrobe.com immediately. We completely understand your anxiousness and we want you to transact with us again, so we will do our best in ensuring your money reaches you.

Our Vendor don’t process refunds in form of cheque or DD. Please provide a friends or family members bank account for us to process the refund.

For return address, please refer the email notification or ask vendor directly

Since our vendor pass on additional benefits to you during sale to our customers it becomes highly uneconomical for us to entertain returns. If there is a problem with the size or manufacturing defect our vendor will be happy to replace provided a replacement is available under vendor replacement policy.

If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back 3-7 days after we receive back the canceled products at Vendor’s warehouse.

For your convenience our vendors give a free pickup facility in most locations. Call or chat with vendor to check if it is available in your location.

No, but you can return your order if vendor accepts under his return policy and place a new one.

Vendor usually process your refund once the product reaches. In case pick up is taking a lot of time you can always ship it back to Vendor using a traceable courier or speedpost. Vendor will pay you for the shipping.

We usually process your refund once the product reaches our warehouse. In case pick up is taking a lot of time you can always ship it back to us using a traceable courier or speedpost with admin approval. We’ll pay you for the shipping.

Go to “My Orders”, find your order and cancel it. Else call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you. Please note we can accept cancellation requests only within 08 days of delivery of the product. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Yes you can please go ahead and email us or call us and we will help you. As per return & refund policy your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Our MRP includes all charges & taxes. In case you are charged any other charges over and above the invoice value please contact us immediately and we will rectify it.

Please check your email you will receive an order confirmation email if your order is confirmed. You can also check your order status in “My Orders” by signing in with your email address. In the case of rejection of order please contact specific vendor or write us on support@shodrobe.com

There is no minimum purchase criteria

Image quality and color can vary depending on screen resolution and colors. We advise you before making any purchases have conversation with vendor directly,  If you don’t like what you’ve received we will take it back, with vendor permission. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact with vendor approval.

It is not necessary to have an account on SHODROBE, although we advise you to create an account before you make any purchase. It will help us to send you promotional vouchers and gifts on occasions. We don’t share your personal details with anyone, we promise!

This rarely happens. But, please call specific vendor immediately and inform us on support@shodrobe.com we will provide you necessary updates , with confirmation from vendor we will accelerate the returns and provide you replacement or refund

Please contact customer care at support@shodrobe.com. Our Support team is there to assist.

Please subscribe to our online mailing list to receive notifications on our latest updates and news. If you are interested in a particular service or specific Products that is not in stock. Please write an email to us at info@shodrobe.com or directly contact with vendor

Our vendors guarantee that every item we sell is 100% authentic. Promise!

We accept VISA, MasterCard, Maestro American Express, JCB, Discover and Diners Club and obviously CASH on DELIVERY.

No, we do not! All the information is passed to the banks through secure connections.

You can pay by credit/debit card, net banking, wallets or cash on delivery.

Yes, you can use our gateway to pay by credit card used in another country while placing your order at checkout.

We do not need your billing address but the card issuing banks do. They need this information to fight credit-card fraud. So please do your bit to help and provide us this information and we’ll pass it on to the banks.

Firstly, please note that this is a rare occurrence. But in case it happens, you’ll receive an email confirming the order but if in case you do not receive order confirmation e-mail please get in touch with the respective bank that issued the card to resolve the issue quickly.

Yes they are. We are PCI compliant and use military grade encryption to communicate your information with the banks, which means your details are absolutely safe!

Yes!

Yes, we accept cash on delivery; it means that you can pay for your product once it gets delivered. We have partnered with delivery associates to collect cash and deliver all your products on time, you have to handle the cash to the delivery person before he gives you the product.

Yes, we offer free delivery on orders if vendor allows it

  1. No other offer/coupon or cash back will be applicable along with this offer.
  2. Free shipping is applicable only on orders where vendor mention.
  3. We offer a 30 day return policy, however returned products should be unsoiled and all tags need to be intact.
  4. Terms of this offer is subject to change without prior notice.
  5. *Max discount applicable on any product is up to 20% on the MRP.

We charge for shipping as per vendor’s. Our Vendor’s have to charge it to cover minimum expenses.

Our vendors usually process all orders within 48 hrs of placing order.

It is on its way. To check the latest status, please check the order details in the “My accounts page. There is a tracking link available. We also send you an “Order Shipped” email which also happens to contain a tracking link. If you don’t find it and are really anxious, do send us an email at logistcs@shodrobe.com and we’ll let you know where your order is.

Transit and delivery time may vary depending on your location. Your expected delivery date will be marked in the order confirmation email and in the order details in the “My Orders” section.

Once your order has shipped, you will receive an email confirmation with your shipping and tracking details. You will also be able to track your order by accessing your shodrobe account, under order history page. For more details, contact shodrobe logistics at logistcs@shodrobe.com.

All items are insured against theft and accidental damage while in transit from Shodrobe to the delivery address. Once your items have been delivered, they are no longer covered by Shodorbe insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery and we request you to notify Shodrobe logistics at logistics@shodrobe.com, if you have refused a package.

Yes, you can get your order gift-wrapped. Just select the gift wrap option before you place an order.

You can select your packaging options at checkout, and choose our gift-wrapping option, or else it ships in premium Vendor’s packaging.

It is mandatory for us to put the invoice with the amount clearly written on the packet before it leaves warehouse. It is as per our government regulations.

Yes, you have to sign the package before the delivery person hands over the package to you. Please note Shodrobe is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address if you ask the delivery person to leave the package without signature.

We are really sorry! Please email us or call us immediately and we will help you out.