常见问题

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Is it necessary to have an account on Shodrobe?

The product is not what I expected, the website shows a completely different image?

Is there any minimum purchase criteria?

Is my order confirmed?

Are there any hidden charges?

I want to return only one of the items that I bought as part of this order. Can I?

I want to cancel my order. What should I do?

My pick up is pending, when I will receive my refund?

I like the product I bought. But, I saw a new one and I want that one now. Can I exchange?

Who pays for the shipping if I send the item back?

Will I get my money back?

The T&C says I can’t cancel because I purchased the product during a sale and the sale conditions were such. How do I go around this?

If I need to send you back the item, where should I send it?

I don’t have a bank account and I want the refund money by cheque. How and when can I get it?

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The bank where I want my money returned is not there in your list of banks. How do I get it added?

Will I get cash or will I get some sort of store credit/points etc.?

Can I use multiple coupons and offers at once?

What do I need to do to ensure that I get my refund back

How to apply the coupon code?

I couldn’t see the link to apply coupon code. I will pay X amount less for the COD at the time of delivery.

Can this coupon code be combined with the current offer?

My coupon code is not working, what should I do?

Free Delivery!

Cash on Delivery!

Are my transactions safe on your site?

My card/account was charged, but I encountered an error after that. Now is my money gone?

What is this billing address and why do you need it?

Can I use my credit card which was issued in another country?

How can I pay?

Do you store my credit card information?

What payment method does Shodrobe accept?

How does payment work?

Haven’t received everything I was expecting. What do I do?

Do I have to sign for my package?

Is my package insured?

Can I track my order?

When will I have my order delivered to me?

When will you ship my order?