Preguntas frecuentes

¿Cómo ponerse en contacto con el servicio de atención al cliente?

Nuestro equipo de experiencia del cliente está disponible los 7 días de la semana y ofrecemos 2 formas de ponerse en contacto: correo electrónico y chat. Intentamos responder rápidamente, por lo que no necesita esperar demasiado para recibir una respuesta.

Falló la instalación de la aplicación, ¿cómo actualizar la información del sistema?

La respuesta del sitio web tarda, ¿cómo mejorar?

¿Cómo creo una cuenta?

Is it necessary to have an account on Shodrobe?

The product is not what I expected, the website shows a completely different image?

Is there any minimum purchase criteria?

Is my order confirmed?

Are there any hidden charges?

I want to return only one of the items that I bought as part of this order. Can I?

I want to cancel my order. What should I do?

My pick up is pending, when I will receive my refund?

I like the product I bought. But, I saw a new one and I want that one now. Can I exchange?

Who pays for the shipping if I send the item back?

Will I get my money back?

The T&C says I can’t cancel because I purchased the product during a sale and the sale conditions were such. How do I go around this?

If I need to send you back the item, where should I send it?

I don’t have a bank account and I want the refund money by cheque. How and when can I get it?


The bank where I want my money returned is not there in your list of banks. How do I get it added?

Will I get cash or will I get some sort of store credit/points etc.?

Can I use multiple coupons and offers at once?

What do I need to do to ensure that I get my refund back

How to apply the coupon code?

I couldn’t see the link to apply coupon code. I will pay X amount less for the COD at the time of delivery.

Can this coupon code be combined with the current offer?

My coupon code is not working, what should I do?

Free Delivery!

Cash on Delivery!

Are my transactions safe on your site?

My card/account was charged, but I encountered an error after that. Now is my money gone?

What is this billing address and why do you need it?

Can I use my credit card which was issued in another country?

How can I pay?

Do you store my credit card information?

What payment method does Shodrobe accept?

How does payment work?

Haven’t received everything I was expecting. What do I do?

Do I have to sign for my package?

Is my package insured?

Can I track my order?

When will I have my order delivered to me?

When will you ship my order?