كيف تتصل بخدمة العملاء؟
يتوفر فريق تجربة العملاء لدينا 7 أيام في الأسبوع ونقدم طريقتين للاتصال. البريد الإلكتروني والدردشة. نحاول الرد بسرعة ، لذلك لا داعي للانتظار طويلاً للرد !.
فشل تثبيت التطبيق ، كيف يتم تحديث معلومات النظام؟
تستغرق استجابة الموقع وقتًا ، كيف تتحسن؟
كيف أقوم بإنشاء حساب؟
Is it necessary to have an account on Shodrobe?
The product is not what I expected, the website shows a completely different image?
Is there any minimum purchase criteria?
Is my order confirmed?
Are there any hidden charges?
I want to return only one of the items that I bought as part of this order. Can I?
I want to cancel my order. What should I do?
My pick up is pending, when I will receive my refund?
I like the product I bought. But, I saw a new one and I want that one now. Can I exchange?
Who pays for the shipping if I send the item back?
Will I get my money back?
The T&C says I can’t cancel because I purchased the product during a sale and the sale conditions were such. How do I go around this?
If I need to send you back the item, where should I send it?
I don’t have a bank account and I want the refund money by cheque. How and when can I get it?
The bank where I want my money returned is not there in your list of banks. How do I get it added?
Will I get cash or will I get some sort of store credit/points etc.?
Can I use multiple coupons and offers at once?
What do I need to do to ensure that I get my refund back
How to apply the coupon code?
I couldn’t see the link to apply coupon code. I will pay X amount less for the COD at the time of delivery.
Can this coupon code be combined with the current offer?
My coupon code is not working, what should I do?
Cash on Delivery!
Are my transactions safe on your site?
My card/account was charged, but I encountered an error after that. Now is my money gone?
What is this billing address and why do you need it?
Can I use my credit card which was issued in another country?
How can I pay?
Do you store my credit card information?
What payment method does Shodrobe accept?
How does payment work?
Haven’t received everything I was expecting. What do I do?
Do I have to sign for my package?
Is my package insured?
Can I track my order?
When will I have my order delivered to me?
When will you ship my order?